Information & Advice


Funded through the Big Lottery’s Advice services Transition Fund, Advice in County Durham is a partnership of local advice providers, committed to working together to improve the provision of advice across County Durham. The partnership aims to provide a seamless service for those seeking advice and enable organisations providing information and advice to work in a more collaborative way for the benefit of all concerned.
With austerity measures and funding cuts leaving more people in need of help and resources available to advice organisations being reduced, the need for new ways of working is greater than ever. The partnership will redesign access routes to advice by joining up the provision in simple pathways that both agencies and clients will understand, to ensure that there is ‘no wrong door’ when it comes to helping clients.
Clients will get a single point referral, easier access, earlier intervention, reduced waiting times and faster emergency response.
Organisations delivering advice will have the opportunity to gain approved centre status as a member of the partnership network, reflecting the level of service delivered.

www.adviceincountydurham.org.uk

Sam Scotchbrook– Project Co-ordinator, Advice in County Durham
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel: 0191 3726704
Armstrong House, Abbeywoods Business Park, Durham, DH1 5GH

 

AICD training brochure

We are really excited to announce our new AICD training brochure – please click on the link below to view the training up till December 2019 – all training is delivered by the fantastic Durham Welfare Rights Service

AICD Benefits Training ….

https://indd.adobe.com/view/aac007b5-3376-48ac-9bec-bbf48e6b53e3.

I can confirm that we are now able to take bookings for the following course …. 

Tuesday the 3rd and Tuesday the 10th September – **please note you must attend both days of the course

Introduction to Benefits – course content is within the brochure

Venue – Armstrong House , Pity Me, Durham , DH1 5GH 

Times 9:30am – 4:30pm 

You will receive joining instructions once you have successfully been allocated a place… first come first served- best number to contact me is my mobile to secure a place ….

Currrent Durham Works Training Opportunities from Co Durham CAB

These are the current opportunities on offer across both of our delivery sites 

Apprentiship or Job Training Bishop Auckland

Apprentiship or Job Training Peterlee

Career Options Made Easy for School leavers.

Regards

Eve Galloway Network Officer

DurhamWorks Mobile: 07876 346 047 This email address is being protected from spambots. You need JavaScript enabled to view it.  www.citizensadvicecd.org.uk 

July Network Meeting Summary 

Huge thanks to everyone that attended and contributed to such an inspiring network meeting last week. We had a great variety of presentations highlighting cancer support services in the county. Slides from the day are attached but here is a quick summary of some of the information covered.

First up Macmillan Joining the Dots explained how their facilitators support people living with a cancer. A holistic needs assessment takes into consideration day to day challenges which may be experienced then links the client with services that can help. This can include concerns of; childcare, income, benefits, garden maintenance, housing, pet care and hospital travel.

Next up PCP Cancer Awareness Team talked through some facts and figures on skin cancer, the 5th most common cancer in the UK. With 98% of cases being preventable Andrea provided some advice on what to look for in a sun cream; including being mindful of the UVA star rating and expiry date.

Jennifer Cowen from Durham Welfare Rights shared findings from her master’s research, explaining how the changes to bereavement benefits are impacting couples with children and discussed possible challenges to the fact that entitlement doesn’t extended to cohabiting couples.

Advocacy service, Carers Federation explained how they can support people wishing to make a complaint about an NHS service. Addressing complaints through the service can help improve future practice and take away some of the stress involved.  

Allison White shared her personal story with the group, explaining how she created Great Aycliffe Cancer Support Group; a monthly support group in Newton Aycliffe with over 150 members. The group supports patients, carers and family members providing peer support as well as access to a holiday caravan at Redcar, patient transport and social outings.

In addition to the speakers we had lots of information sharing taking place with stalls from Look Good Feel Better, Switch Aid, Citizens Advice Gambling Support Service and Smokefreelife County Durham! Again massive thanks to everyone that joined, you can find more information from the day in the PowerPoints attached.

Durham Welfare Rights - Updated Referral Criteria

DCC Welfare Rights have updated their referral criteria for all cases sent to them through the Advice in County Durham referral portal. This criteria has been amended on the portal and will be updated in the referral brochure in the next update. You can view the new referral criteria below… 

Durham County Council Welfare Rights specialise in the representation of clients at benefit appeal tribunals. This referral route is for clients requiring representation at tribunal only. Any general benefit queries or checks can go through our professional’s advice line: 03000 268978 open 12.30 to 15.30 or the client can reach us directly through the public advice line: 03000 268968 open 9.00 to 12.00.

When sending a referral through to Welfare Rights you must explain why the referral is being made, this includes the prospect of success of the case and the descriptors that are being relied upon for ESA and PIP.

Welfare Rights will only take on a case for representation once the SSCS1 has been submitted. When making a referral we ask referrers to include - a copy of the Mandatory Reconsideration Notice - a completed copy of the SSCS1 form with WR details included - a completed Form of Authority for Welfare Rights and - a completed HMCTS Medical Authority Form. Any referrals not including this documentation risk being rejected.

If your organisation does not provide support up to SSCS1 stage you can refer the case to Citizens Advice County Durham who can assist with this and will then send the case on to Welfare Rights.

If you require a copy of the Welfare Rights Forms of Authority, an SSCS1 form with Welfare Rights contact information prepopulated or the HMCTS Medical Authority Form please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Please note Welfare Rights only represent on Tuesdays, Wednesdays and Thursdays and are unable to do short notice hearings. 

UC Working Group ….

I have had a couple of queries today  so I believe that Monday the 20th May 2019  have been suggested at the last meeting in April  but please note the next UC Working Group Meeting will be held on

Date of Next meeting …***Monday the 17Th June 2019 at Armstrong House, Abbeywoods Business Park, Durham DH1 5GH  2-4pm

June 2019 Benefits training programme is now released …

We are now taking bookings for the following benefits training hosted by Aicd and Delivered by the fantastic Durham Welfare Rights Service  … 

Personal Independence Payment  Training …

Delivered by Durham Welfare Rights Service

Date and times:  Thursday the 13th June 2019  9:30am – 4:30pm  Venue – Armstrong House , Durham

First come first served… **please note if you book a place and fail to attend or cancel last minute you may not be offered a place in the future unless its exceptional circumstances..

Universal Credit Training …

UC  Training   - delivered by Durham Welfare Rights Service

Date and times:  Tuesday  the 4th   June   2019  9:30am – 4:30pm 

Dates and Times : Thursday the 27th   June   2019  9:30am – 4:30pm 

Venue – Armstrong House , Durham 

First come first served… **please note if you book a place and fail to attend or cancel last minute you may not be offered a place in the future unless its exceptional circumstances..

Ms Sam Scotchbrook

Network Development Officer - Advice in County Durham

Direct line: 0191 3726704 / Mobile: 07967344447

www.adviceincountydurham.org.uk

Advice in County Durham Referral Portal and Website Survey…

As you may already know AiCD has secured funding to develop the referral portal and website.

As the people who use the portal daily your feedback is very useful to us - we welcome all members, users of the portal and potential users to have their say on what features would be most useful to you and your service.

You can tell us what you think at – https://www.surveymonkey.com/r/2W9W5JD

Please note, we did run a similar survey last year and still have those results. All of the information fed back will be used to inform decisions when designing the new system. Feedback/ suggestions/ ideas are welcome at any time.

Getting help to make a new Universal Credit claim

From April 1st Citizens Advice County Durham will offer support with making a new claim for Universal Credit, from opening your account to receiving your first full payment.

Our trained advisers can help you to:

  • Explore whether UC is right for you.
  • Set-up your Universal Credit account (including guidance on email addresses/ basic bank accounts)
  • Complete your claim to-dos
  • Verify your identity
  • Make sure you’re providing the right evidence to the Jobcentre
  • Exploring any financial assistance that may be available to you in the early stages of UC
  • Understand what Universal Credit will mean for you

If you’re not sure what help you need just get in touch and we’’ll work out what support you need.

Visit us:

Call: Freephone 0800 144 8 444 (England) or 08000 241 220 (Wales)

You can find more information on Universal Credit on the Citizens Advice website.

Attached is info that will help claimants to know what to bring to appts and posters outlining the opening times of each site and the process our advisers will follow.  

Referrals can be made via the AICD Portal….

 

Jess Arragon

Universal Support Best Practice Lead

CACD Help to Claim Universal Support Project Manager

Direct dial: 0191 372 6710

Extn 6710

Mobile: 07534 518634

www.citizensadvicecd.org.uk

Updated Referral Portal Directory …

The AiCD referral directory listing the services you can refer to through the portal has been updated. You can view it in the attached PDF document and at the following link: https://indd.adobe.com/view/2e07cb14-d59b-4813-8e2c-313961a6092 

We will be updating the directory on a monthly basis so if you would like to make any changes to your service information please get in touch with Rachel O’Donnell at This email address is being protected from spambots. You need JavaScript enabled to view it. / 03000 266038. 

….hopefully members have found the new format more user friendly – I’d welcome any feedback…

If you are members and don’t have access to the Advice in County Durham referral portal – please contact me for further information on how to access this …This email address is being protected from spambots. You need JavaScript enabled to view it.

Referring to Durham Welfare Rights through the Referral Portal 

Durham WR have recently updated their referral criteria for all referrals sent to the service through the portal. As per the description below I have attached a copy of the Welfare Rights Form of Authority and a copy of the HMCTS medical authority form (this form is helpful as it enables the Welfare Rights Officer to secure a copy of the GP records more quickly when needed). The full criteria is copied below and is now available to view on the referral portal…

Welfare Rights Criteria
Durham County Council Welfare Rights specialise in the representation of clients at benefit appeal tribunals. This particular referral route is for the referral of clients requiring representation at tribunal only. Any general benefit queries or checks should be directed through our professionals advice line: 03000 268 978 open 12.30 – 15.30pm or the client can reach us directly through the public advice line: 03000 268 968 open 9 – 12pm.
Welfare Rights will only take on a case for representation once the SSCS1 has been submitted. When making a referral to Welfare Rights for representation we ask referrers to include - a copy of the Mandatory Reconsideration notice - a completed copy of the SSCS1 form, – a completed form of authority for Welfare Rights and – a completed HMCTS medical authority form.
Any referrals not including this documentation risk being rejected. If your organisation does not provide support up to the SSCS1 stage you can refer the case to Citizens Advice County Durham who can assist with this and will then send the case on to Welfare Rights once ready.

If you require a copy of the Welfare Rights Forms of Authority or the HMCTS medical authority form please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Update from DWP…

Universal Credit Live Service will end in January and the Jobcentres in County Durham are busy preparing our customer for the change to Universal Credit Full Service, this will be a supported change and customers will be invited into the Jobcentre to make their claim to Full Service. If you have any customers contacting you about a letter they have received on this subject please encourage them to attend their appointment etc. If they have any questions they should contact their local Jobcentre.

The changeover is due to start on 5th September 2018

Information Websites

The following websites have been developed to help people living or working in County Durham access the information they need. Please follow the appropriate link below to access the site you need.

Durham Locate (formerly DIG)

http://www.durhamlocate.org.uk

Need help finding the right care and support? Locate is a free online resource providing a wealth of care and support information and services making it easier for you to make plans now and in the future.

Families Information Service (FIS)

www.countydurhamfamilies.info

The Families Information Service is a free and impartial service providing information to help parents support their children through to their 20th birthday, or 25th birthday if the child is disabled. The website provides information on a wide range of things including – choosing childcare, where to find a nursery, pre-school or playgroup, sport and leisure clubs as well as family leisure activities, information about free and flexible early learning (formerly nursery education) for 2, 3 and 4-year-olds, support for children with additional needs or disabilities, parenting groups and classes.

Help 4 Teens

http://help4teens.co.uk

Help 4 Teens provides a range of information for young people around careers and further education including: careers database, qualifications, personal development opportunities, sources of financial support, volunteering opportunities, health and personal wellbeing.

Wellbeing For Life

http://www.wellbeingforlife.net

Wellbeing for Life is a service commissioned by Durham County Council and delivered by five partners who have years of knowledge and experience of working and supporting local people across County Durham

This is Durham

The official Tourism Website for Durham

http://www.thisisdurham.com/