Information & Advice

Funded through the Big Lottery’s Advice services Transition Fund, Advice in County Durham is a partnership of local advice providers, committed to working together to improve the provision of advice across County Durham. The partnership aims to provide a seamless service for those seeking advice and enable organisations providing information and advice to work in a more collaborative way for the benefit of all concerned.
With austerity measures and funding cuts leaving more people in need of help and resources available to advice organisations being reduced, the need for new ways of working is greater than ever. The partnership will redesign access routes to advice by joining up the provision in simple pathways that both agencies and clients will understand, to ensure that there is ‘no wrong door’ when it comes to helping clients.
Clients will get a single point referral, easier access, earlier intervention, reduced waiting times and faster emergency response.
Organisations delivering advice will have the opportunity to gain approved centre status as a member of the partnership network, reflecting the level of service delivered.
Sam Scotchbrook– Project Co-ordinator, Advice in County Durham
Tel: 0191 3726704
Armstrong House, Abbeywoods Business Park, Durham, DH1 5GH

Have your say - Referral Portal Development. **New**

The Advice in County Durham online referral portal was first established in early 2015, with traffic increasing we are currently exploring the possibility of either updating the current portal or developing a new one. In order to create a portal which works well for the people who use it, we need you to tell us when you need from a referral system. If you use the portal, or would like to, please take this opportunity to spend five minutes completing our online survey at

Information Websites

The following websites have been developed to help people living or working in County Durham access the information they need.  Please follow the appropriate link below to access the site you need.   

Durham Locate (formerly DIG)

Need help finding the right care and support? Locate is a free online resource providing a wealth of care and support information and services making it easier for you to make plans now and in the future.

Families Information Service (FIS)

The Families Information Service is a free and impartial service providing information to help parents support their children through to their 20th birthday, or 25th birthday if the child is disabled.  The website provides information on a wide range of things including – choosing childcare, where to find a nursery, pre-school or playgroup, sport and leisure clubs as well as family leisure activities, information about free and flexible early learning (formerly nursery education) for 2, 3 and 4-year-olds, support for children with additional needs or disabilities, parenting groups and classes.
Help 4 Teens

Help 4 Teens provides a range of information for young people around careers and further education including:  careers database, qualifications, personal development opportunities, sources of financial support, volunteering opportunities, health and personal wellbeing.

Wellbeing For Life

Wellbeing for Life is a service commissioned by Durham County Council and delivered by five partners who have years of knowledge and experience of working and supporting local people across County Durham

This is Durham
The official Tourism Website for Durham
Advice in County Durham Newsletter **Current**

We are delighted to share Advice in County Durham's very first newsletter. 
The issue includes an exploration of the difficulties experienced by claimants moving from a joint to a single benefit claim, a refresher from the Building Financially Healthy Communities event and a look at what’s coming up next year… 

Click here to read the newsletter 

New Families Information Service contact number **Current**

In line with the corporate telephony project it has been agreed that the FIS service telephone number should change to an 03000 number as operated across Durham County Council.

The number 03000 26 99 95 has been assigned as the replacement and is effective as of now.  This information is up to date on the website.

Initially callers to the old number will get a new number message which we’ll review after 6 months to see if the calls have stopped to that old number.