Referring to Durham Welfare Rights through the Referral Portal **New**
Durham WR have recently updated their referral criteria for all referrals sent to the service through the portal. As per the description below I have attached a copy of the Welfare Rights Form of Authority and a copy of the HMCTS medical authority form (this form is helpful as it enables the Welfare Rights Officer to secure a copy of the GP records more quickly when needed).
The full criteria is copied below and is now available to view on the referral portal…
Welfare Rights Criteria
Durham County Council Welfare Rights specialise in the representation of clients at benefit appeal tribunals. This particular referral route is for the referral of clients requiring representation at tribunal only. Any general benefit queries or checks should be directed through our professionals advice line: 03000 268 978 open 12.30 – 15.30pm or the client can reach us directly through the public advice line: 03000 268 968 open 9 – 12pm.
Welfare Rights will only take on a case for representation once the SSCS1 has been submitted. When making a referral to Welfare Rights for representation we ask referrers to include - a copy of the Mandatory Reconsideration notice - a completed copy of the SSCS1 form, – a completed form of authority for Welfare Rights and – a completed HMCTS medical authority form.
Any referrals not including this documentation risk being rejected. If your organisation does not provide support up to the SSCS1 stage you can refer the case to Citizens Advice County Durham who can assist with this and will then send the case on to Welfare Rights once ready.
If you require a copy of the Welfare Rights Forms of Authority or the HMCTS medical authority form please email firstname.lastname@example.org.
Update from DWP… **New**
Universal Credit Live Service will end in January and the Jobcentres in County Durham are busy preparing our customer for the change to Universal Credit Full Service, this will be a supported change and customers will be invited into the Jobcentre to make their claim to Full Service.
If you have any customers contacting you about a letter they have received on this subject please encourage them to attend their appointment etc.
If they have any questions they should contact their local Jobcentre.
The changeover is due to start on 5th September 2018