Residents are invited to have their say about access to our online services.
From 17 October to the 25 November, we will be running a public consultation in a bid to better understand the use of technology in delivering services.
The consultation recognises the changing ways people expect to contact us, with digital technology now an essential part of daily life.
More than 100 of our services are already available online and over 40 per cent of customers currently access these services in this way.
The consultation aims to better understand the needs of residents, businesses and partners, and to meet these needs by improving service delivery online.
Cllr Joy Allen said: "The consultation is an important part of our development as a modern digital council. The public we serve has an important role to play in helping us to determine what is important to them and their feedback will enable us to shape how we develop and deliver digital services."
Alan Patrickson, head of our digital and customer services , said: "We are committed to offering a choice in how people deal with us. We encourage people to use this consultation as a way of making their needs known and to help us improve how we use technology in providing effective and efficient services."
Find out more by visiting our consultations webpage and clicking on 'Digital Durham Consultation'
. Paper copies are also available from Customer Access Points.
Durham LSCB Multi-Agency Practitioner Survey - 2018/19
The Durham Local Safeguarding Children Board (LSCB) is launching its second multi-agency practitioner survey in County Durham with the aim of the Board having a better and informed understanding of what good looks like in terms of safeguarding and working together and how this could be improved.
Your responses to the questions in this survey are vital in assisting the LSCB to ensure that practitioners are equipped and enabled to work together effectively in order to safeguard children and young people and improve outcomes for children and families in County Durham.
The survey is intended to be wide ranging with engagement from as many agencies, services, departments and practitioners working with children and families in County Durham.
The survey has four sections:
1. Thresholds & Referrals
2. Information Sharing
This survey will be open from Monday 29 October 2018 and will close on Thursday 28 February 2019 and should take no more than 15 minutes to complete.
The responses will be analysed and actions will be incorporated into the work plans of the relevant LSCB sub-groups.
Thank you for your co-operation and we look forward to reviewing the responses.
Stroke Rehabilitation Services - Engagement
The three Clinical Commissioning Groups (CCGs) covering County Durham and Darlington are looking to gather the views from patients who have experienced a stroke and / or their families/carers, to help us to provide a service that delivers care closer to home where possible and more continuity of care.
The review is looking at the current pathway which includes the specialist stroke rehabilitation provision at Bishop Auckland Hospital, as well as rehabilitation provision outside the hospital in the community.
The engagement activity will begin on Thursday 4th October until Friday 9th November and will include speaking to patients who are currently on the stroke wards at Bishop Auckland Hospital and University Hospital of North Durham and those who have recently been discharged.
We will also be attending established stroke groups within the community to talk to stroke survivors to gather feedback on their experiences. We will be discussing options around new ways of providing care to stroke patients which would enhance their experience.
If you have recently experienced a stroke or are a family member/carer for someone who has, and would like give your views on your experience of the rehabilitation services, please click the link to take part in a survey: https://www.surveymonkey.co.uk/r/CDDstrokerehabONLINE
If you need assistance in completing the survey, would like a paper copy or require the survey in an alternative format, please contact Tina Balbach on 0191 371 3245 or email: email@example.com
Young People's Transition of Care **New**
Healthwatch County Durham has just launched a survey on the transition of care for young people with extra needs from children’s to adult services. The survey is for young people aged 13 – 25yrs with extra care needs, or a family member or carer who supports them. It’s suitable for those who are just starting to think about moving or have already been transferred into adult services. We would love to hear from you, just click on the link https://www.surveymonkey.co.uk/r/V6GRGYW
Draft Children and Young People's Strategy Consultation - closing date 21st Sept 2018 **New*
Please see link below, which will take you to the Durham County Council consultation page, where you are able to provide comments on the draft Children and Young People’s Strategy (CYPS) before 21st September 2018.
County Durham Partnership
Transformation and Partnerships
Durham County Council
E mail: firstname.lastname@example.org
Mental Capacity Act consultation **New**
The Mental Capacity Act is changing and there is currently a consultation process underway until 5 September - Please send around the network and encourage them to share widely https://tinyurl.com/y9e3jatn
Area Action Partnership (AAP) priorities 2019-2021 **New**
Our AAPs are wanting the views of local residents across the county to support them to identify the key themes that the AAPs and its partners should work on between 2019 and 2021.
Have your say
on Area Action Partnership (AAP) priorities for 2019-2021
The closing date for comments is Friday 30 November 2018.
Views sought on Durham County Council’s proposed new riverside HQ **New**
Durham County Council is calling on residents, businesses and other groups to have their say on its draft proposals for a new city centre HQ. Earlier this year, the authority’s cabinet agreed on relocating to council-owned land on the riverside to make way for a business park development.
Read more on our website
We want your views about Direct Access to Adult Hearing Services **New**
Five health commissioners across Durham and Teesside are working together to re- procure the Direct Access to Adult Hearing Services for Age Related Hearing Loss – Audiology Services and we would like your views to help us do that.
The impact of hearing loss in adults can be immense both at a personal and a societal level leading to social isolation, depression, loss of independence and employment challenges.
One in six people in the UK has some form of hearing loss. Most are elderly people who are gradually losing their hearing as part of the ageing process, with more than 70% of over 70 year-olds and 40% of over 50 year-olds having some form of hearing loss.
The aim of the service is to provide a comprehensive, patient-centred, direct access adult hearing service for age-related hearing loss in line with national guidance and local requirements.
HOW YOU CAN GET INVOLVED
A period of eight weeks, public engagement began on Monday 14th May 2018 until Friday 6th July 2018. We will be gathering the views of service users and local stakeholders about their experience of the current service and seeking suggestions on how to improve a future service.